Student Notice and FAQ

Dear Students

Update for Summer Travel and New Booking Students After July 1,2020

If you travel home for the summer, there is currently no guarantee you will be able to return to Canada due to the following possibilities: Border closures
Issues getting study permits renewed; and Ability to satisfy “Safe Arrival Procedure” requirements For these reasons, you may be wondering how best to keep your options open with minimal financial risk or impact. It might help to know that:

After July 1, you must provide two weeks (15 days) notice to leave the program. This applies to the summer months until September 1,2020.

As always, if you need to change your plans, we encourage you to consider deferrals instead of cancellations. If you have questions, please contact one of our admissions staff.

IMPORTANT If you plan to return to your country of origin:

Please take ALL your belongings with you or arrange to store them at an alternate location regardless of your future study plans.

Contact our team advisors as soon as possible. Under the circumstances, there is urgency around making travel arrangements.

Also, please contact your embassy or consulate in Canada to ensure that your presence in Canada is registered and to get additional information related to travel and/or repatriation. For a full list of consulates in Canada, visit the Global Affairs website. https://w05.international.gc.ca/protocol-protocole/consular-consulats.aspx?lang=eng


“COVID-19 ARRIVAL” PROTOCOL

The current travel restrictions and quarantine requirements related to the COVID-19 pandemic have required Five Star to consider options for students to quarantine (self-isolate) on arrival. Our new “COVID-19 Arrival” Protocol outlines expectations of students throughout their journey – from before they leave, while they are en route, on arrival, and guidelines for quarantine (if required).

journey – from before they leave, while they are en route, on arrival, and guidelines for quarantine (if required).

The protocol also provides guidelines, tips, and resources for hosts to consider when providing homestay during quarantine (if required). Students and their natural parents will also be required to sign this document as a condition of acceptance in the homestay program.

This protocol will be updated as more direction becomes available from the Government of Canada and student countries of origin.

Download and read

REMINDER: IF YOU EXPERIENCE COVID-19 SYMPTOMS

Please notify your host family, follow instructions from the Public Health Agency of Canada: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html#i, , and Inform our team advisors of the outcome so we can assist in any way we can.

Canada: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html#i

If you cannot reach our team advisors, please call our emergency line at 1-877-441-4443 ext. 1

To get the latest facts on COVID-19 in Canada, please take a moment to review the Public Health Agency of Canada’s website: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

Thank you for your continued patience and understanding!

Five Star Homestay Agency Team.

FAQ;



Five Star Homestay has also opted to waive homestay cancellation charges and defer students’ schedules at no cost for any student that is unable to travel as a result of government-imposed travel restrictions during this time period. -Download Five Star Homestay Special Refund Policy COVID19 (effected on July 1,2020)
Yes. When you return to your country of origin, please take ALL your belongings with you or arrange to store them in an alternate location (regardless of your future study plans).
Please follow instructions from the Public Health Agency of Canada: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html#i

And inform our team advisor of the outcome so we can assist in any way we can.

If you cannot reach our team advisors, please call our emergency line at 1-877-441-4443 ext. 1 or directly 911.
In order to protect yourself, your host family, and your community, we strongly recommend that you stay home during this time. Social-distancing, if done correctly, can slow transmission from person to person and is currently the only tool available to fight the virus. We hope that you will follow Public Health’s recommendation and do your part to stop the spread of COVID-19.
Even though it can be difficult not to see your friends, all social gatherings should be postponed until the virus is under control. As symptoms often do not show until at least five days after exposure, you cannot know who has the virus. Even if you are young and healthy, please consider your host family and how serious this illness can be for those who are vulnerable, like older people.
Watch movies or read books that are fully in English- this is a great way to practice and improve your English skills.
Play board games
Bake something or cook a meal from your home country with your host
Video call your family and friends
Work on an art project or craft
Do a workout video on YouTube
Write in a journal
Read a book – in English
! Organize and clean your room
Have an at-home spa day
Practice an instrument
Help out around the house
Ask your host family to teach you about their hobby
Meditate
Take a free course online
Listen to a podcast or audiobook